Privacy Policy

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:

• Personal information (name, email address, phone number)
• Account credentials and authentication information
• Financial account information (with your consent and through secure connections)
• Bill and payment information
• Communication preferences and support requests

We use the information we collect to provide, maintain, and improve our services, including:

• Processing and managing your bills and payments
• Providing customer support and responding to your inquiries
• Sending you important updates about your account and our services
• Improving our services and developing new features
• Ensuring the security and integrity of our platform
• Complying with legal obligations and regulatory requirements

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform
• Legal Requirements: We may disclose information when required by law or to protect our rights and interests
• Business Transfers: In the event of a merger or acquisition, user information may be transferred as part of the business assets
• Consent: We may share information with your explicit consent

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest using industry-standard protocols
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Incident response procedures and breach notification protocols

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account information is retained while your account is active
• Financial data is retained for a minimum of 7 years for regulatory compliance
• Support communications are retained for 3 years for service improvement
• You may request deletion of your data at any time, subject to legal requirements

You have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@billbox.com.

We use cookies and similar technologies to enhance your experience and analyze usage patterns:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising and marketing campaigns

You can control cookie settings through your browser preferences or our cookie management tools.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by regulatory bodies
• Certification schemes and codes of conduct
• Consent-based transfers where appropriate

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.